We work in the following software:

• Genie and Gentu software
• ECLIPSE billing
• Zedmed
• Best Practice
• Halaxy
• Xero
• Microsoft Office

Acura co can assist with:

• Email overflow
• Diary management
• Payroll
• Debt collection
• Reporting
• Other general administration assistance

Yes, we will complete the set up for the doctors to all health funds free of charge. All we require is the doctor’s current provider numbers and we will take care of the rest. Acura Co can also assist with organising a new provider number for an additional location if required.

All payments for claims submitted by Acura Co are set up to be transferred directly to the doctors' bank account.

Our medical software will ensure the patients details, Medicare number and health fund information entered is valid and your billings are able to be submitted through ECLIPSE. This drastically reduces the likelihood of outstanding accounts however, we will follow up any rejected claims with the health funds on your behalf. If there are any outstanding payments from patients paying a ‘known gap’, we will follow up with the patient for the following month via phone, email and any other available channel before referring the matter back to you to allow to you escalate to a debt collection company if necessary.

You may register with each health fund for either ‘no gap’ or ‘known gap’ schemes.

No Gap payments:

This is where your billings will be submitted directly to the patient’s health fund and there is no gap between the fee payable and the reimbursement received for the patient.

Different health funds pay different rates, however you will still receive reimbursement well above the MBS fee for your billings.  

Known gap payments

This is where we will create 2 invoices for your billings. One directly to the patients for their out-of-pocket costs, and one directly to the health fund.

We do recommend that your patient pays the known gap before their procedure to lower the risk of any outstanding accounts. Emergency procedures are an exemption to this.

We provide your patients with an ‘Informed financial consent form’ to ensure the patient understands the predicted costs associated prior to their procedure. It is also up to the clinician to ensure the patient is aware of the associated costs.

Bulk bill (Work cover/DVA)

We will complete this documentation for you, just like the health funds, to have any bulk billed items electronically sent to Medicare and or DVA and payments made into your own bank account. DVA reimburses 100% of the MBS schedule for standard providers and a higher percentage is reimbursed for ‘no gap’ providers.

As part of our comprehensive service, Acura Co will provide standardised reporting so you can have peace of mind that your billings are accurate. These standard reports include:

• Date of Service
• Location of service
• Patient name
• Items billed
• Total billed, paid and outstanding each month.

Additional reports available include:

• Referral analysis
• Item number analysis
• Location analysis

Acura Co recommend using Xero for sending out quotes and invoices. This software is the most user friendly while providing accurate information for your accountant. If you don't use an invoicing software, this is not an issue. We can set up an invoicing template for you and provide you personalised reports on what quotes and invoices have been sent on your behalf.

Acura Co appreciate including your logos, templates, photos, signatures etc on all invoices, quotes and emails sent out to your customers.

As part of Acura co’s small business assistance set up, we offer a free consult where we will take the time to understand the intricacies of your business to ensure your customers are receiving the best possible customer service. We encourage regular feedback and information to continue building our knowledge of your business

You are welcome to use Acura Co as often as your business requires. There are no hidden fees or minimum service amounts. We are unique in the fact we can customise our services to suit your business needs.

Acura Co can work with all business types. Feel free to get in contact with us today to find out how we can help

There are no hidden fees or charges for our administration support. You can use us as often as your business requires. We are unique in the fact that you can customise your requirements with us and ensure you are getting the most out of our services.